Business automation in Truro.
Cornwall’s only city, and its commercial and administrative centre. Professional firms, public sector bodies and the businesses that supply them — all with processes that generic software fits badly.
Autaimate builds business automation and custom software for Truro businesses, from a base in St Austell about fifteen miles away. Commissions start with a £750 scoping session, then run at a fixed price from £8,500, typically live in about four weeks. You own the code.
What Truro businesses are actually dealing with
Truro is the county’s professional and administrative centre. Cornwall Council, the health service, legal and accountancy practices, surveyors, architects, recruitment, retail head offices — a different mix from the rest of the county, and one where the paperwork is the product rather than a by-product of it.
The problem that comes up most here is not a missing tool. It is three tools that do not talk to each other, with a person in the middle re-keying information between them because nobody ever built the join. Every retype is a chance for a number to go wrong, and it is usually a fee-earner doing it.
The second is compliance record-keeping in regulated professions, where the requirement is clear but the evidence trail is held together by somebody remembering to file things. When an audit comes, the gap costs more than the work did.
What we build for businesses here
Professional services
The join between the systems you already pay for. Client onboarding, matter records, document generation, and getting the same information out of one system and into another without a person typing it twice.
Compliance and audit trails
Record-keeping that produces evidence automatically rather than depending on someone remembering. Audit logging on every change, encryption for special-category data, and UK data residency where the regulator requires it.
Portals and multi-tenant platforms
When clients or member organisations each need their own logged-in view with their own branding and their own data properly isolated. Built to a premium engineering standard, not a template with a logo swapped.
Enquiry handling
An assistant that answers from your own confirmed material and captures every enquiry with a name and a number, so a new client instruction does not sit unread in a shared inbox over a weekend.
Local, and it matters
Autaimate is based in St Austell. Mick Stevenson spent four decades in UK construction and trades before writing any software, which is the reason these builds fit how the work actually happens rather than how somebody in an office imagines it happens.
Cornwall Play Safety Ltd use our voice-first inspection app to produce BS EN 1176 playground reports — spoken on site, finished before leaving, and working with no signal, which matters more here than almost anywhere else in England.
Most of the work happens remotely, but being in the county means an in-person session is straightforward. For a build that has to fit how a business really operates, sitting in the office and watching the process is usually worth the drive.
Frequently asked questions
Are you based in Truro? +
We are based in St Austell, about fifteen miles up the A390 — close enough that an in-person session in Truro is a short drive rather than a day out. We are a Cornish business, not a national agency with a Truro landing page.
How much does custom software cost for a Truro business? +
Commissions start with a £750 scoping session, then run at a fixed price from £8,500. Larger platform builds cost more, but the number is agreed before anything is built and does not move.
Can you work with the systems we already have? +
Usually. Most builds can export structured data and accept structured input, and direct integrations can be scoped as part of the commission. The practical limit is whether the other system has a usable API — we establish that during scoping rather than after you have committed.
Do you handle regulated data? +
Yes. Encryption at rest for special-category data, row-level security on every tenant table, audit logging on every state-changing operation, and UK data residency available on request. It is built in from the first commit rather than added later.
We are a professional practice, not a trades business. Is that a fit? +
Yes. The founder’s background is construction, but the work is not limited to it — the common thread is a process that is specific enough that generic software fits it badly. That describes plenty of professional practices.
How long does a build take? +
Typically about four weeks from kick-off to a live product. Larger multi-tenant platforms take longer, and we say so at the quote rather than discovering it halfway through.
Do we own the code? +
Yes. The repository is transferred on delivery, with documentation and deployment configuration. No licence, no lock-in.
What if we do not need anything built? +
Then we will say so. If a product already does the job, buying it is the cheaper answer and we will point you at it.
Got a process eating a day a week?
Tell us what it is and you will get a straight answer on whether it is worth building something for. If it is not, you will hear that too.